ACEPH Privacy Policy — Safeguarding Your Information Is Our Responsibility

Information We Collect

When you use ACEPH, we collect certain details to improve our services and personalize your experience. During account creation, we may ask for your full name, email address, mobile number, date of birth, and valid government-issued identification. For financial transactions made in Philippine Pesos (₱), we securely record the details of your chosen payment method. We also automatically collect device and browser information such as your IP address, browser type, operating system, and screen resolution. Your in-platform activity, betting history, gaming data, and session duration are likewise recorded.

Cookies and Tracking Practices

The ACEPH website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your login session and tailor the platform to your preferences. You may disable cookies through your browser settings, but doing so could prevent certain features from working as intended. We use session cookies, persistent cookies, and analytics cookies. When third-party tracking codes are in use, we always prioritize your information's security and never share sensitive data with outside parties.

How We Use the Information We Collect

Your account privacy is a top priority at ACEPH. Personal information is only ever used for specific and legitimate purposes — running your account, processing payments, and verifying your identity are the main ones. The same details help us provide customer support, resolve issues, and keep you updated when needed. We also analyze data to keep the platform secure, prevent fraud, and detect unusual activity early. In certain cases, we may need to retain records to meet legal obligations. Rest assured, ACEPH never sells your information and never transfers it to third parties without proper authorization.

Data Retention and Security

Data protection sits at the core of how ACEPH keeps your information safe. We use industry-standard encryption and security technology across the platform. All sensitive data is transmitted through SSL encryption and stored on secure servers, so your details are shielded from the moment you send them. Payment information rests in specially encrypted databases, and access is limited only to authorized personnel. Our team runs regular security audits and immediately addresses any vulnerability that surfaces. Even after you close your account, we may retain necessary information for a set period to comply with legal requirements.

Information Sharing with Third Parties

ACEPH shares only limited information with trusted partners when it is truly needed to operate the service. This includes payment processors, verification services, and technology infrastructure providers, all of whom are bound by strict confidentiality agreements. If law enforcement or a court issues a valid order, we may be obliged to provide information as required by applicable law. Outside of that, your personal information is never sold or handed over to any third party under any circumstances.

Your Rights and Data Control

This privacy policy is our promise to players aged 21 and above that you stay in charge of your own information. You can log in anytime to view and verify the personal details stored on your account, and if you believe something is wrong or already outdated, just tell our support team and we will take care of it right away. In certain situations, you can also request that we delete your records, although legal and regulatory obligations may require us to keep some data for a defined period. And if you decide you no longer want promotional messages, you can opt out whenever you like, with no complicated steps involved.

Policy Updates and Contact

ACEPH may update or amend this privacy policy whenever needed to stay aligned with our services and applicable rules. If there is a significant change, we will put up a notice on the website and, when necessary, send an email to the address you registered with. After the revised policy is published, your continued use of the platform means you accept the latest version. If you have any question, complaint, or request about privacy, do not hesitate to reach out to our support team. [email protected]You can also find quick answers on FAQ our help page, which walks you through the most common privacy concerns in plain and simple language.